Secure Communication | Customer Engagement | Advanced Reporting
Provide Superior Customer Service for Today’s Demands
Secure and centralize customer communication with LinkLive from CSI. Seamlessly integrated into your digital banking platform or website, this cloud-hosted software offers a broad range of communication capabilities.
LinkLive improves efficiency and customer service through digital banking messaging and leading text, voice and video communication—bridging the gap between physical and digital channels.
Strengthen Customer Engagement Across Devices
LinkLive delivers enhanced customer experiences with embedded communication services within your digital banking platform. With features like Customer Service Chat and Desktop Share, it provides a rich multimedia experience, including voice, video, file attachments and desktop sharing, enhancing interactions between customers and agents.
LinkLive from CSI offers a range of add-on services that can be leveraged alongside the embedded features, available in three packages to enhance customer service.
- Essential Package: Ideal for engaging with your customers in a digital-first experience with your sales, service and support teams.
- Premium Package: Amplify customer engagement across channels with call center employees and licensed professionals.
- Premium + Package: The ultimate communication platform for future-proofing communications across all channels for all employees and licensed professionals.
Choose the Package You Need
Streamline resolution and enhance customer satisfaction with LinkLive’s flexible packages. Designed to meet diverse communications needs, LinkLive empowers your bank to deliver exceptional service experiences, optimize agent performance and ensure compliance. For package details, check out our full brochure!
LinkLive from CSI optimizes customer service and elevates your digital banking experience, saving costs and time while building brand loyalty. For more information about LinkLive, contact your CSI Relationship Manager today!