Hosted Voice

Support Flexibility for Your Workforce with CSI Hosted Voice

Today’s business environment demands flexibility to support in-office, remote and hybrid employees, and customers require stronger integration between voice and collaboration platforms. CSI Hosted Voice—a modern phone system hosted in the cloud—enables your institution to connect employees and support customers from any location, at any time.

Features

What is a Hosted Phone System?

Leveraging a hosted voice system means your institution will no longer need dedicated, expensive voice circuits or other onsite hardware and software, as the system will be stored and managed in the cloud. Instead, you can rely on a Software-as-a-Service solution that supports onsite and remote users with internal and external communication capabilities, including options for desktop phones, software-based phones and mobile applications.

Hosted voice systems also offer features that traditional systems may not support, including voicemail with email integration and Google transcription, Microsoft Teams integration, call center capabilities and more. Your users can use the device of their choice, such as Voice over Internet Protocol (VoIP), analog phone, softphone or mobile app. To further enhance communication, hosted voice provides a multi-party conferencing bridge with options for full video conferencing.

Transform Your Communications with Hosted Voice

CSI Hosted Voice is fully managed by CSI, eliminating the need for onsite staff and ensuring continuous availability and connectivity during a power outage or other unplanned event. Modernizing your phone service with a hosted voice system delivers a variety of benefits, including:

• Audit and security protections like end-to-end encryption and call archiving
• Seamless connectivity between branches or locations
• Eliminating the need to manage vulnerabilities in aging systems
• Ability to easily add or remove services as needed