CSI Resources

CSI White Papers

Financial technology and compliance regulations are constantly changing. As thought leaders, our team of experts believes in sharing industry knowledge to keep our customers and peers informed and ahead of the competition. And our white papers cover the most pressing topics facing financial institutions and other industries we serve today.

Read our white papers to learn more:

CECL By 2020-21: One Step At A Time

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The Financial Accounting Standards Board’s (FASB) Current Expected Credit Loss (CECL) approach to the Allowance for Loan and Lease Losses (ALLL) goes into effect in 2020 or 2021, depending on registration type. Experts are advising financial institutions to start planning for the new approach immediately. This white paper is a multi-year plan that will guide your institution through CECL implementation, one step at a time.


Omnichannel Banking in a Seamless Society

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In our increasingly digital world, where components of our daily routines are immediately accessible and inherently linked, it’s crucial for financial institutions to embrace that concept in their products and services. The vehicle? Omnichannel banking. This white paper outlines the challenges banks face in implementing omnichannel strategies that meet the growing expectations of a savvy and demanding public, and offers insight into trends that can help those strategies succeed.


Branch Strategy Determines the Future of Your Financial Institution

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Advancing technology has irrevocably altered the banking industry, leaving the traditional branch in its wake. Now is the time to figure out how to transform this most mature channel into the modernistic, customer-centric environment that multi-generational consumers are demanding. This white paper examines the three key elements—people, place and technology—that are essential for true bank branch transformation.


The Changing Landscape of Digital Banking

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Digital banking affords financial institutions unprecedented opportunities to strengthen customer reach and loyalty by providing them the most relevant, up-to-date banking experience available. This white paper provides an overview of digital banking trends; elements needed to achieve a thriving on-the-go experience; and how the right technology partner can deliver a unified, front-to-back architecture.


Executive Report: 2016 Consumer Survey Report

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Consumer behavior and emerging technology are both driving rapid change in today’s banking industry. For financial institutions to succeed, they have to skillfully marry tech strategy with customer experience. CSI and Harris Poll recently surveyed more than 2,000 U.S. consumers to better understand their banking habits and preferences. Download this white paper for consumers’ feedback on EMV, digital banking and other technologies.


Starter Guide for Selecting a Core Processing Partner

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Choosing a core banking system is never a decision taken lightly. And why should it be? Most banks only even consider the process every five years, and core banking solutions are the backbone of your bank’s entire operations. While the search process can be daunting, getting started doesn’t have to be. Download our starter guide for industry insight from Aite, Celent and CCG Catalyst on how bank core processing has evolved and knowing when it’s time to make a change. 


Adapting to the Evolving Digital Payments Landscape

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From Apple Pay to Walmart Pay, the financial industry has been inundated with a barrage of digital—or mobile proximity—payment options, presenting both growth opportunities and new challenges for traditional banks. In this white paper, we’ll break down the different types of digital payments available to consumers, and offer practical advice for bankers on capturing interchange income from these options.


Latest Generation CRM Helps Community Banks Recapture their Competitive Advantage

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Under significant market pressure to boost profitability, banks must increase their wallet share with existing customers and attract more new customers, all in an environment of increasing competition and decreasing resources. That dilemma is old news, but the answer is anything but—in fact, it’s transformative. This white paper demonstrates how the latest generation customer relationship management (CRM) solutions instinctively pinpoint customer channel preferences and proactively anticipate individual customer product and service needs.


Understanding Big Data with Business Intelligence Tools

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An organization’s data is a veritable goldmine, but to truly benefit from it, you need the power of analytics—increasingly known as business intelligence (BI) tools. These solutions give financial institutions the ability to translate their available data into actionable business decisions, and use the information they already hold to better recognize customers at a personal level. This white paper examines the various ways in which financial institutions can use BI solutions to increase profitability, reduce costs and provide each customer an individualized experience.


Leaving your Legacy Behind

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For financial institutions, leaving a legacy core system behind might be the best way to optimize interoperability and customer engagement across channels. This white paper examines how to create a carefully executed plan to replace inefficient core systems as well as reduce the trauma associated with a core conversion.


Get More From Your Core

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Banking is all about channels. And as the battle for customer acquisition and retention escalates, victory exceedingly hinges on a bank’s ability to provide an integrated channel experience that gives customers one place to logon, make transactions, transfer money, ask questions—and get the same real-time answer no matter which channel they use. This white paper examines the benefits and efficiencies financial institutions gain by integrating their digital channels and ancillary products through their core processing partnership.