CSI Resources

CSI White Papers

Financial technology and compliance regulations are constantly changing. As thought leaders, our team of experts believes in sharing industry knowledge to keep our customers and peers informed and ahead of the competition. And our white papers cover the most pressing topics facing financial institutions and other industries we serve today.

Read our white papers to learn more:

Banking Trends Through a Millennial Lens

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How can your financial institution adapt to meet the needs of the millennial generation? Read this exclusive study conducted by CSI and The Center for Generational Kinetics to reveal our exciting discoveries that demystify the relationship between millennials and their financial institutions.


Implementing a Successful Treasury Management Strategy

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For many banks, one of the most effective ways to increase fee-based revenue is through treasury management services, like wire transfers, ACH origination and more. Many banks have the infrastructure to support a robust treasury management suite of products, but may not have a strategic plan in place to launch such a program. This white paper is a four-step plan that will guide your institution through launching a successful treasury management initiative.


The Unique Threat of DDoS

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Cybersecurity threats have become increasingly relevant to all companies utilizing the digital experience. Case in point: distributed denial-of-service (DDoS) attacks are again on the rise, and now affect all types of organizations. Certain industries, however, are more prone to these attacks, like Money Services Businesses (MSBs), healthcare providers and health insurers. This white paper sheds light on specific threats to these targeted industries, examines modern DDoS attacks and provides best practices for mitigating DDoS threats. 


Sanctions Compliance: Deploying Real-Time Watch List Screening

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Competing in today’s global economy is a game of risk and reward. Companies must screen all customers and transactions against various sanctions lists to ensure no illicit activity occurs. This white paper examines the need for real-time watch list sanctions screening: the challenges businesses face, possible technology solutions and recommendations for next steps.


Sanctions Compliance: Automating Retroactive Screening

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Once customers have been cleared via KYC and identity verification procedures, that doesn’t mean a company’s compliance obligations are fulfilled. All transactions and customers must be continually vetted against sanctions list updates as they occur. This white paper examines the need for automated retroactive monitoring: the challenges businesses face, possible technology solutions and recommendations for next steps.


Sanctions Compliance: Implementing Customer Risk Profiling

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Companies must always know their customers. One bad relationship can lead to hefty penalties, which is why effective KYC or identity verification processes are essential to a holistic compliance program. This white paper examines the need to implement customer risk profiling: the challenges businesses face, possible technology solutions and recommendations for next steps.


Sanctions Compliance: Creating a Centralized System

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Managing compliance in a complex, global economy requires coordination across the entire enterprise. However, many analyst teams and compliance platforms operate in silos. A more modern approach is to unify compliance operations into a holistic identity risk hub. This white paper examines the need to create a centralized compliance system: the challenges businesses face, possible technology solutions and recommendations for next steps.


CECL By 2020-21: One Step At A Time

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The Financial Accounting Standards Board’s (FASB) Current Expected Credit Loss (CECL) approach to the Allowance for Loan and Lease Losses (ALLL) goes into effect in 2020 or 2021, depending on registration type. Experts are advising financial institutions to start planning for the new approach immediately. This white paper is a multi-year plan that will guide your institution through CECL implementation, one step at a time.


Omnichannel Banking in a Seamless Society

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In our increasingly digital world, where components of our daily routines are immediately accessible and inherently linked, it’s crucial for financial institutions to embrace that concept in their products and services. The vehicle? Omnichannel banking. This white paper outlines the challenges banks face in implementing omnichannel strategies that meet the growing expectations of a savvy and demanding public, and offers insight into trends that can help those strategies succeed.


Executive Report: Banking Priorities 2017

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More than 160 banking executives shared their thoughts on technology, compliance and strategy via our annual priorities survey. This year’s study reveals that customer experience is a key focus for all institutions and such rising threats as ransomware have gotten bankers’ attention. Download our executive report for detailed analysis on trends, opportunities and challenges for the year ahead as identified by your peers. 


Branch Strategy Determines the Future of Your Financial Institution

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Advancing technology has irrevocably altered the banking industry, leaving the traditional branch in its wake. Now is the time to figure out how to transform this most mature channel into the modernistic, customer-centric environment that multi-generational consumers are demanding. This white paper examines the three key elements—people, place and technology—that are essential for true bank branch transformation.


The Changing Landscape of Digital Banking

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Digital banking affords financial institutions unprecedented opportunities to strengthen customer reach and loyalty by providing them the most relevant, up-to-date banking experience available. This white paper provides an overview of digital banking trends; elements needed to achieve a thriving on-the-go experience; and how the right technology partner can deliver a unified, front-to-back architecture.


Executive Report: 2016 Consumer Survey Report

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Consumer behavior and emerging technology are both driving rapid change in today’s banking industry. For financial institutions to succeed, they have to skillfully marry tech strategy with customer experience. CSI and Harris Poll recently surveyed more than 2,000 U.S. consumers to better understand their banking habits and preferences. Download this white paper for consumers’ feedback on EMV, digital banking and other technologies.


Starter Guide for Selecting a Core Processing Partner

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Choosing a core banking system is never a decision taken lightly. And why should it be? Most banks only even consider the process every five years, and core banking solutions are the backbone of your bank’s entire operations. While the search process can be daunting, getting started doesn’t have to be. Download our starter guide for industry insight from Aite, Celent and CCG Catalyst on how bank core processing has evolved and knowing when it’s time to make a change. 


Adapting to the Evolving Digital Payments Landscape

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From Apple Pay to Walmart Pay, the financial industry has been inundated with a barrage of digital—or mobile proximity—payment options, presenting both growth opportunities and new challenges for traditional banks. In this white paper, we’ll break down the different types of digital payments available to consumers, and offer practical advice for bankers on capturing interchange income from these options.


Executive Report: 2016 Banking Priorities Study

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What did more than 100 bankers identify as their strategic focus in 2016? Our annual banking priorities study examines survey responses from community bankers, offering insight into their challenges, opportunities and spending projections. This report includes survey data, industry analysis and in-depth reporting on what’s driving technology strategy in 2016.


Broadening Your Cybersecurity Mindset

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When you think about cybersecurity, what words instantly come to mind? One guess: data breach. But, if you don’t think beyond those two fear-inducing words, you’re leaving your institution open to many additional threats. This white paper examines today’s most prevalent cybersecurity risks and breaks down the steps to identifying, preventing, detecting, responding to and recovering from technology-based attacks.


What to Expect at Your Next Regulatory IT Exam

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Cybercrime has the entire world on edge, but financial institutions are particularly anxious. In part, their anxiety is due to the very real threat posed by cyber criminals. It’s also caused, however, by the uncertainty of what this growing danger means for their next regulatory Information Technology (IT) exam. This white paper features five steps to follow to keep your institution one step ahead of the cybercriminals—and in step with federal regulatory expectations. 


Executive Report: 2015 Consumer Survey Report

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Service is essential for today’s financial institution to thrive, but do you know what really matters to customers? To find out, CSI went to the source. We recently engaged more than 2,000 consumers to get their perspective on banking. This white paper provides insight into the four key areas these consumers noted were the main drivers for choosing and retaining a financial institution.


Latest Generation CRM Helps Community Banks Recapture their Competitive Advantage

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Under significant market pressure to boost profitability, banks must increase their wallet share with existing customers and attract more new customers, all in an environment of increasing competition and decreasing resources. That dilemma is old news, but the answer is anything but—in fact, it’s transformative. This white paper demonstrates how the latest generation customer relationship management (CRM) solutions instinctively pinpoint customer channel preferences and proactively anticipate individual customer product and service needs.