CSI Resources

Case Studies

At CSI, we believe that our customers serve as our best references. Whether we’re providing regulatory compliance solutions, bank core processing systems or other technology solutions, when it comes to the impact we can make on your business, we want to celebrate those successes.

Check out our case studies and get a glimpse at how customers just like you benefit from our financial technology solutions and additional services.


Customer:
First Community Bank
Solution:
Managed Services
Challenge:

First Community Bank was growing, adding branches and needing assistance with its IT enterprise to ensure systems were secure, users had support and the bank could meet customer expectations.

Learn how First Community Bank is exceeding customer technology demands and increasing shareholder value by entrusting its technology needs to CSI’s Managed Services.


Customer:
First Service Credit Union
Solution:
Managed Services—Managed Security; Managed Performance
Challenge:
First Service Credit Union was experiencing rapid growth, and its CIO realized the need for additional support to safeguard the credit union’s overall IT security posture.

Learn how CSI’s managed security services help First Service Credit Union keep its external security airtight, so staff stays focused on internal systems and networks.


Customer:
Casey State Bank
Solution:
Outsourced Core Technology - NuPoint®
Challenge:
Casey State Bank faced numerous challenges with its in-house core processing platform: too many vendors, inefficient IT oversight and rising compliance concerns.

Learn how Casey State Bank reduced vendors and “made the bank better” by migrating to NuPoint, a hosted core platform.


Customer:
Busey Bank
Solution:
Regulatory Compliance—WatchDOG® Social Compliance
Challenge:
Busey Bank wanted to ensure compliance with constantly changing social media guidelines, and maintain service levels in responding quickly to customer comments.

Learn how CSI Regulatory Compliance and its WatchDOG Social Compliance solution help Busey exceed its 24-hour response goal, while requiring fewer man hours, managing costs and continually meeting regulatory compliance requirements.


Customer:
Bank of Versailles
Solution:
Electronic & Print Distribution—Print & Mail Services
Challenge:
As a growing financial institution, The Bank of Versailles wanted to find ways to increase time efficiencies and ensure it was deploying staff in the most strategic means possible.

Learn how The Bank of Versailles partnered with CSI to outsource its statement printing and delivery responsibilities. They have streamlined the loan review process, saving the bank up to $35,000 annually.


Customer:
TexasBank
Solution:
Mobile & Internet Solutions—Mobile Banking & Remote Deposit Capture
Challenge:
As a forward-thinking financial institution, TexasBank strives to provide its customers with the same technologies as big-box banks, and they knew they needed a mobile banking app to stay ahead in their market.

Learn how TexasBank has used CSI's mobile banking app—and a smart marketing campaign—to make its mobile banking usage skyrocket, with transactions increasing more than 300 percent in one year.


Customer:
MainSource Bank
Solution:
Electronic & Print Distribution—Print & Mail Services; Payments Processing—Summit.NET
Challenge:
The rising costs of internal print and mail processing were taking a big bite out of MainSource Bank's resources. The institution needed ways to reduce costs while still providing excellent customer service.

Learn how MainSource Bank gained astounding results by partnering with CSI Print & Mail Services, including savings of about $340,000 per year as well as increased time efficiencies topping out at 83 percent.