CSI Resources

Case Studies

At CSI, we believe that our customers serve as our best references. Whether we’re providing regulatory compliance solutions, bank core processing systems or other technology solutions, when it comes to the impact we can make on your business, we want to celebrate those successes.

Check out our case studies and get a glimpse at how customers just like you benefit from our financial technology solutions and additional services.


Customer:
Legence Bank
Solution:
NuPoint©, CSI CRM©, Mobile Banking, Internet Banking
Challenge:
Legence Bank in Eldorado, Illinois, needed solutions to help nurture customer relationships outside of its seven branches.

Learn how Legence Bank, a long-time CSI customer that’s been in business for more than 100 years, leverages innovative CSI solutions, including CSI CRM, Internet Banking and Mobile Banking, to serve its expanding list of customers. 


Customer:
Home Bank - Digital Banking
Solution:
NuPoint©, Mobile Banking, Internet Banking
Challenge:

After converting to NuPoint, CSI’s core processing solution, Home Bank in Martinsville, Indiana, experienced a surge in customer demand for digital banking. 

Learn how the bank built a successful digital banking initiative using CSI’s Internet Banking and Mobile Banking solutions. 


Customer:
First Community Bank of the Heartland
Solution:
CSI IQ(R)
Challenge:
First Community needed a business intelligence solution to ease the burden of reporting and managing their wealth of data.

Learn how First Community uses CSI IQ, a comprehensive suite of business intelligence tools integrated into CSI’s NuPoint® core processing solution, to build detailed reports in a matter of clicks. 


Customer:
VISIONBank
Solution:
Core Bank Processing
Challenge:
VISIONBank faced a conversion to a new core platform in order to improve efficiency and integration. The bank knew it needed a "near-perfect execution" in order to prevent customer impact. 

Learn how VISIONBank prepared its team both technically and emotionally for a smooth conversion to a new core processing system that’s already delivering efficiencies to daily operations. 


Customer:
CedarStone Bank
Solution:
Teller Capture; Core Processing
Challenge:
CedarStone wanted to streamline operations by going "ticketless" for its retail/deposit operations. But, it's previous Teller Capture solution still required as many as 12 individual tickets.

Learn how CedarStone uses CSI’s Teller Capture to eliminate practically all ticketing costs, as well as reduce overtime expenses due more efficient staff and operations. 


Customer:
Home Bank
Solution:
Card Sentry; CSI Mobile Banking
Challenge:
Home Bank previously used a card-mitigation service that required it to implement its own rules and monitor its own transactions. Despite the service, the bank was still spending significant time mitigating card fraud and managing fraud resolution.

Learn how Home Bank has reduced fraud losses to 65 percent lower than the industry average by using such strategies as real-time denials, card on/off in its mobile banking app and customer education. 


Customer:
Banterra Bank
Solution:
NuPoint®; Regulatory Compliance
Challenge:

While it has experienced growth over the past few years, Banterra Bank, like all banks today, faces numerous obstacles to ongoing success: digital competitors, shrinking margins and cyber threats.

Learn how Banterra consistently outperforms such industry metrics as ROA and ROE with the help of a technology partner that shares the same vision for the future of banking.


Customer:
Blue Grass Valley Bank
Solution:
NuPoint® 
Challenge:

The bank faced the decision to renew its contract for in-house processing, an approach that was demanding more and more of the bank’s time and resources.

Learn how Blue Grass Valley eliminated IT burdens on staff and the hidden costs of in-house processing by transitioning to a service bureau environment. 


Customer:
Blackhawk Network
Solution:
Regulatory Compliance—WatchDOG Elite
Challenge:
Blackhawk Network, a global provider of pre-paid gift cards, found itself working with several OFAC-screening vendors as its reach expanded both geographically and through products and services.

Learn how WatchDOG Elite has helped Blackhawk Network reduce its vendors and costs while increasing efficiencies.


Customer:
Anchor D Bank
Solution:
Core Processing—Meridian.NET
Challenge:
Anchor D Bank sought a way to continue providing excellent service to its rural customer base, including a growing Hispanic population. The bank wanted to accomplish this using as few vendors as possible.

Learn how Anchor D Bank gives its customers access to the same cutting-edge technologies as they'd find with big box banks, without sacrificing the individualized attention they know and deserve.


Customer:
Casey State Bank
Solution:
Outsourced Core Technology - NuPoint®
Challenge:
Casey State Bank faced numerous challenges with its in-house core processing platform: too many vendors, inefficient IT oversight and rising compliance concerns.

Learn how Casey State Bank reduced vendors and “made the bank better” by migrating to NuPoint, a hosted core platform.