CSI Resources

Case Studies

At CSI, we believe that our customers serve as our best references. Whether we’re providing regulatory compliance solutions, bank core processing systems or other technology solutions, when it comes to the impact we can make on your business, we want to celebrate those successes.

Check out our case studies and get a glimpse at how customers just like you benefit from our financial technology solutions and additional services.


Customer:
HomeStreet Bank
Solution:
WatchDOG® Elite
Challenge:

HomeStreet Bank in Seattle, Washington, needed to expand its watch list screening program and compliance reporting capabilities. 

Learn how HomeStreet, a WatchDOG® Pro customer, quickly upgraded to WatchDOG Elite to gain additional functionality, improve efficiency and ensure compliance with Regulation O and Section 314 of the USA PATRIOT Act. 


Customer:
Home Bank - Digital Banking
Solution:
NuPoint©, Mobile Banking, Internet Banking
Challenge:

After converting to NuPoint, CSI’s core processing solution, Home Bank in Martinsville, Indiana, experienced a surge in customer demand for digital banking. 

Learn how the bank built a successful digital banking initiative using CSI’s Internet Banking and Mobile Banking solutions. 


Customer:
First Community Bank of the Heartland
Solution:
CSI IQ(R)
Challenge:
First Community needed a business intelligence solution to ease the burden of reporting and managing their wealth of data.

Learn how First Community uses CSI IQ, a comprehensive suite of business intelligence tools integrated into CSI’s NuPoint® core processing solution, to build detailed reports in a matter of clicks. 


Customer:
VISIONBank
Solution:
Core Bank Processing
Challenge:
VISIONBank faced a conversion to a new core platform in order to improve efficiency and integration. The bank knew it needed a "near-perfect execution" in order to prevent customer impact. 

Learn how VISIONBank prepared its team both technically and emotionally for a smooth conversion to a new core processing system that’s already delivering efficiencies to daily operations. 


Customer:
Citizens State Bank
Solution:

Managed Services Full Outsource

Challenge:
Citizens State Bank long ago learned the value of working with a managed services provider to help the bank not only solve IT staffing issues, but also to achieve its technology strategies. However, the bank ultimately learned that financial institutions have very specific needs that not all managed services providers can meet.

Learn how Citizens State got a grip on its technology needs after partnering with a financial industry-focused managed services provider.


Customer:
CedarStone Bank
Solution:
Teller Capture; Core Processing
Challenge:
CedarStone wanted to streamline operations by going "ticketless" for its retail/deposit operations. But, it's previous Teller Capture solution still required as many as 12 individual tickets.

Learn how CedarStone uses CSI’s Teller Capture to eliminate practically all ticketing costs, as well as reduce overtime expenses due more efficient staff and operations. 


Customer:
Home Bank
Solution:
Card Sentry; CSI Mobile Banking
Challenge:
Home Bank previously used a card-mitigation service that required it to implement its own rules and monitor its own transactions. Despite the service, the bank was still spending significant time mitigating card fraud and managing fraud resolution.

Learn how Home Bank has reduced fraud losses to 65 percent lower than the industry average by using such strategies as real-time denials, card on/off in its mobile banking app and customer education. 


Customer:
Banterra Bank
Solution:
NuPoint®; Regulatory Compliance
Challenge:

While it has experienced growth over the past few years, Banterra Bank, like all banks today, faces numerous obstacles to ongoing success: digital competitors, shrinking margins and cyber threats.

Learn how Banterra consistently outperforms such industry metrics as ROA and ROE with the help of a technology partner that shares the same vision for the future of banking.


Customer:
Citizens National Bank of Cheboygan
Solution:
Mobile and Internet Banking 
Challenge:

Citizens National Bank focuses on loan growth and service area expansion. The bank wanted to meet the needs of today’s mobile consumers, as well as prove it had the digital banking solutions necessary to compete with larger banks.

Learn how Citizens National launched its Virtual Branch, using CSI’s mobile and Internet solutions, as a way to reach new customers and compete with larger banks.


Customer:
Blue Grass Valley Bank
Solution:
NuPoint® 
Challenge:

The bank faced the decision to renew its contract for in-house processing, an approach that was demanding more and more of the bank’s time and resources.

Learn how Blue Grass Valley eliminated IT burdens on staff and the hidden costs of in-house processing by transitioning to a service bureau environment. 


Customer:
First Entertainment Credit Union
Solution:
CSI Cybersecurity Risk Assessment
Challenge:
Taking the security of its members' information very seriously, First Entertainment realized the need to identify any cyber threats and implement programs to address any issues.

Learn how First Entertainment mitigated cyber threats through a thorough cyber security assessment, as well as gained access to easy-to-use reports that simplify remediation.


Customer:
Cornerstone Bank
Solution:
CSI SmartRisk IQ
Challenge:
The bank was utilizing an outmoded "spreadsheet" approach to risk management that was hindering it from attaining its strategic objectives.

Learn how Cornerstone Bank adopted an ERM framework using SmartRisk IQ, saving weeks on research time and attaining a more holistic, strategic approach to mitigating risk.


Customer:
Royal Credit Union
Solution:
WatchDOG®  Wire
Challenge:

The wire transfer process is one of the most labor-intensive and time-consuming tasks financial institutions face every day. 

Read how Royal Credit Union is using CSI's WatchDOG® Wire to streamline operations and realize efficiencies to even better serve its members.


Customer:
Blackhawk Network
Solution:
Regulatory Compliance—WatchDOG Elite
Challenge:
Blackhawk Network, a global provider of pre-paid gift cards, found itself working with several OFAC-screening vendors as its reach expanded both geographically and through products and services.

Learn how WatchDOG Elite has helped Blackhawk Network reduce its vendors and costs while increasing efficiencies.


Customer:
Farmers Bank and Trust
Solution:
Compliance Services
Challenge:
Banks have to fight to keep up with and comply with regulations, while operating efficiently and providing top-notch customer service. But how do banks know that they are in full compliance with GLBA and BSA requirements? 

Read more to see how CSI's Compliance Services was able to help.


Customer:
Municipal Employees Credit Union & InTouch Credit Union
Solution:
Electronic & Print Distribution—eStatements
Challenge:

Some financial institutions have turned the eco-friendly movement into a way to preserve the environment, as well as improve accuracy on customer account statements and put more than a little “green” back in their pockets.

Learn how Municipal Employees Credit Union boosted—and InTouch Credit Union maintains—eStatement adoption using CSI’s solution, and how both institutions have greatly reduced account statement costs.


Customer:
First Bethany Bank & Trust
Solution:
Electronic & Print Distribution—Print & Mail Services; Payments Processing—Remote Deposit Capture
Challenge:
When First Bethany Bank & Trust’s local print and mail vendor closed shop, the institution sought a replacement to fill the void and continue delivering the rapid service its customers knew and expected.

Learn how First Bethany Bank & Trust uses CSI’s Print & Mail services to save significant amounts of money, as well as Remote Deposit Capture to help it retain customers located out of area.


Customer:
Anchor D Bank
Solution:
Core Processing—Meridian.NET
Challenge:
Anchor D Bank sought a way to continue providing excellent service to its rural customer base, including a growing Hispanic population. The bank wanted to accomplish this using as few vendors as possible.

Learn how Anchor D Bank gives its customers access to the same cutting-edge technologies as they'd find with big box banks, without sacrificing the individualized attention they know and deserve.


Customer:
The Eastern Colorado Bank
Solution:
Managed Services—Managed Security; Service Desk; vCIO
Challenge:
The Eastern Colorado Bank faced increasing complexities with managing IT, ensuring system uptime and focusing on what matters most to the bank’s leadership—service and people.

Learn how The Eastern Colorado Bank alleviated its technology burdens and put the focus back on the banks, markets and people by moving to a fully outsourced IT model with CSI’s financial industry experts.


Customer:
First Community Bank
Solution:
Managed Services
Challenge:

First Community Bank was growing, adding branches and needing assistance with its IT enterprise to ensure systems were secure, users had support and the bank could meet customer expectations.

Learn how First Community Bank is exceeding customer technology demands and increasing shareholder value by entrusting its technology needs to CSI’s Managed Services.