For many banks, the struggle to manage IT in-house becomes time consuming and detracts from strategic initiatives. And when your IT systems go down or a user can’t access his or her account, managing IT becomes an urgent priority that you have to make time for.
At The Eastern Colorado Bank, it was no different. Day-to-day IT systems operations were taking away from the bank’s focus on customers. That’s when the bank came to CSI Managed Services for fully outsourced managed IT services.
Why Change to Managed IT Service
As the technology needs of banks grow more complex, so do customer demands and demands on your bank. The larger your bank grows, the more complex your issues become. And the more users you have, the more time you’ll spend resolving their issues and managing IT.
When The Eastern Colorado Bank found itself trying to navigate these same challenges, they made the strategic decision to transition to a customized full-outsource model with CSI’s managed IT service. Now, CSI manages all of the bank’s IT systems and provides 24-hour help desk support for its users. The bank also utilizes CSI’s vCIO service for tactical management of their IT environment.
Choosing the Right Vendor for Full Outsourcing
If there’s one thing all successful banks have in common, it’s a keen focus on customers and service. But for banks in a state of growth—that usually need additional technology resources—the increased focus on IT challenges means decreased focus on the bank, the markets and the people it serves.
For Megan Harmon, COO at The Eastern Colorado Bank, she was looking for an IT managed service provider that:
- Has a deep understanding and knowledge of banking industry and regulations
- Can simplify day-to-day IT systems responsibilities
- Will increase the bank’s uptime to improve staff productivity and client relationships
- Provides strategic insight to help strengthen the bank’s technology posture
- Enables focus on the bank’s growth and ability to achieve goals
The bank reviewed other managed IT service providers, but CSI’s focus on the financial industry and ability to meet her bank’s full IT outsourcing needs made the choice clear. Get the whole story and learn more about how CSI helped The Eastern Colorado Bank ease IT management pressure on the COO and develop stronger customer relationships—check out our free case study.