In today’s banking landscape, consumers have more power than ever. Your customers and prospects have several choices about how they want to bank—online, in the branch, on their mobile devices—and traditional industry boundaries are fading.
With 2015 drawing to a close, while bankers are wrapping up year-end projects, they are also planning for 2016 and beyond, making a list of strategic items to accomplish in the year ahead. It’s fitting, then, that we pause to reflect on the ways in which technology has evolved recently—and what’s to become of bank technology in 2016.
As the calendar year winds down, many in our industry wonder what 2016 will bring. Specific challenges for financial institutions will persist, like obstacles to their growth objectives, the continued barrage of regulatory updates, and the ever-growing possibility of enforcement actions. Fortunately, there’s an approach that is gaining steam and proving advantageous to the institutions utilizing it: Governance, Risk Management and Compliance, or GRC.
It’s that time of year again—holiday shopping is ramping up, and so are risks for fraud and security breaches. And with more and more consumers using their mobile phones to make purchases this holiday season, keeping your customers’ personal data safe should be on your radar.
Internet banking, mobile apps and PFM are no longer cutting edge—they’re checkboxes on a list of customer “must haves” for your bank. So, how does your bank keep up with customers’ evolving digital demands and still stay competitive with big box banks?
After anxiously waiting for more than a year, bank compliance officers are now busy digesting the CFPB’s final rule on the Home Mortgage Disclosure Act (HMDA). But there’s no audible sigh of relief as they read this 797-page rule and translate its impact for their boards and senior management.
Today, bank customers want both the technology and the services offered by big box banks—plus the personal relationships offered by smaller ones. This challenges community banks to transform the way they do business.
Understanding what products, services and experiences consumers want is the key to helping your business succeed. That’s why CSI recently partnered with Harris Poll to conduct an independent survey on the drivers for choosing and retaining a financial institution.
Cyberattacks aren’t limited to just data breaches these days—there are a litany of prevalent cyber risks threatening your financial institution. Sure, data breaches are getting the most attention, but your institution faces more than just one category of cyber risk. Whether it’s system outages, a distributed denial of service (DDoS) attack or any other cyber incident, you need to be prepared to fight.
In order to survive in today’s competitive landscape, community banks must be inherently flexible. They must introduce new products or enhance existing ones to increase their market share, implement new technology to automate processes for increased efficiency, and adjust workflow processes to optimize resources—all without creating gaps in their overall operational risk.