CSI Resources

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Omnichannel Banking Strategy an Important Pursuit in 2017

  • by Computer Services, Inc.
  • Jan 24, 2017

Each year, CSI assembles its Banking Priorities Study–a benchmarking survey in which banking executives from across the country share their thoughts on a range of topics. For the 2017 survey, more than 160 banking executives answered 10 questions on what they expect will be their greatest challenges, top opportunities and foremost concerns for the year ahead.


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3 Reasons to Switch to Teller Capture

  • by Computer Services, Inc.
  • Jan 19, 2017

CedarStone Bank in Lebanon, Tennessee, strives to implement technology that benefits both the bank and its customers. And because the bank sits in a very competitive market, it must set itself apart with effective technology and efficient service. That’s why when the bank set a goal to streamline its retail/deposit operations, they chose an automated transaction processing solution, Teller Capture.


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6 Compliance Themes That Will Impact 2017

  • by Keith Monson
  • Jan 11, 2017

While financial institutions should keep an eye on potential legislation changes, several other themes are sure to be top-of-mind for regulators, no matter what changes the new administration sets in motion. Is your institution ready for 2017?


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CSI’s Top 10 Blogs from 2016

  • by Computer Services, Inc.
  • Jan 04, 2017

It was a big year in the financial industry and for regulatory compliance. From updates to the FFIEC’s handbook to new trends in digital and in-branch banking, 2016 brought change to the way we do business with our vendors and even our customers. And CSI’s thought leaders had a lot to say about it.


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CFPB Prepaid Final Rule Spells More than Compliance

  • by Amber Goodrich
  • Dec 07, 2016

The Consumer Financial Protection Bureau’s (CFPB) Prepaid Final Rule adds significant compliance requirements to prepaid products that will be especially cumbersome for non-bank issuers unfamiliar with Regulation E and Regulation Z.


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Take It from a Pro: Fraud Anomaly Detection FAQ

  • by Jonathan Ferguson
  • Dec 01, 2016

As fraudsters grow increasingly more sophisticated, reports of cybersecurity attacks and bank fraud are on the rise. To protect vulnerable customer data and bank assets, financial institutions have developed a variety of techniques for monitoring fraudulent money movement within online banking. But, the days of pouring through manual reports for anomalous customer behaviors are falling to the wayside, making way for more advanced anomaly detection techniques, like automated fraud detection software.


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Tech Disruption: Are Banks Prepared?

  • by Computer Services, Inc.
  • Nov 18, 2016

The notion of technology disruption has been, and continues to be, a huge topic of discussion in the financial industry and beyond. As technology evolves and becomes more sophisticated, many experts believe that the industry needs to evolve with it to better serve customers who crave innovative ways to fulfill their banking needs.


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FFIEC Takes Aim at Information Security Programs

  • by Steve Sanders
  • Nov 16, 2016

With four updates to its IT Handbook in 20 months, the Federal Financial Institutions Examination Council (FFIEC) has its hands full keeping up with the accelerating speed of technological advancements and the increasing frequency and sophistication of cyberattacks.


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3 Ways to Get a Grip on Technology with Managed Services for Banks

  • by Computer Services, Inc.
  • Nov 10, 2016

For many community banks, holding on to IT staff equipped with the expertise and ability to manage various technology systems is a difficult and expensive task. Plus, finding qualified IT employees is increasingly challenging.


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CX16, Day 2: Tech Disruption, Generational Insight and Educational Breakouts

  • by Computer Services, Inc.
  • Nov 03, 2016

Though it stormed in the early morning hours of Wednesday in San Antonio, Texas, the agenda for day two of CSI Customer Conference 2016 was anything but watered down.